Return Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product

To return a product to Commerce Consulting Group, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@commerceconsultinggroup.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-918-385-0804
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: service@commerceconsultinggroup.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Commerce Consulting Group accepts returns on merchandise from select manufacturers within 30 days. However, Commerce Consulting Group reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Commerce Consulting Group on returned items, and Commerce Consulting Group will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Commerce Consulting Group WILL COVER THE SHIPPING CHARGE
  • Commerce Consulting Group
    9634 Canterbury
    Overland Park, Kansas 66206

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Commerce Consulting Groups' discretion. Please be aware that specific manufacturers have more restrictive return policies.