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The Results
The community supports the solution.
One of the most exciting things about the CCG's technology is that the unique infrastructure that has been pioneered can easily be cloned and deployed in virtually any of the existing recognized B2B or B2C e-commerce vertical and horizontal web markets.
Powerful Websites are essential for any company's business today. CCG IBS enables you to build a dynamic, database driven Web site from the ground up, or revitalize your current site for added functionality and interactivity. CCG IBS provides immediate control over your Website; ensuring customers have a rich and robust online experience. Prior to using our Website Builder wizard you must have an eBusiness Strategy: what do you sell/provide, who are your customers, what content would be helpful and so on.
The technology produces a state-of-the-art content delivery vehicle that helps target audiences, deliver information, provide functionality, transact e-commerce and evaluate the success of the endeavor. With the ability to significantly advance the state of business to business to consumer by moving beyond transactional marketplaces to offering true collaborative, structured and interactive web community environments. CCG is based on the solid implementation of human community interaction that achieves the potential of many-to-many collaboration on the web. There is still human interaction, quiet a bit actually prior to launching your website using IBS features and functionality…do you have an EBusiness Roadmap?
NOTE: We start with Strategic Business Planning because your business is a result of your vision, forethought, knowledge and hard work-nobody knows your business and customers like you do and after all aren’t we embarking on this partnership to grow your business while controlling costs?
Built-in, customizable real-time Dashboard
- Dynamic site administration
- Dynamic management and modification of products
- Dynamic management and modification of promotions and sales
- Vendor/Product Management
- Marketing On-Demand
Application functionality
Database-Driven Web Store
- Hosting
- Site Building
- Coupons & Cross Selling
- Multiple Price Levels
- Credit Card Processing
- Order Management
Back-Office Management
- Accounting Interface
- Fulfillment & Billing Workflow
- UPS Online Tools
- Multi-location Inventory
- Drop-Shipments
- Returns & Refunds
Customer Acquisition
- Lead Capture
- Referral Tracking
- Partner Sales History
- Self-Service
- Marketing On-Demand
- Real-time ROI, Click-through Metrics
Customer Self-Service
- Shipment Tracking
- Order History
- Knowledge Base
Complete list of features
Marketing Automation
- Bulk E-mail
- Telemarketing Management
- Print Management
- Direct Mail Management
- Campaign Creative File Cabinets
- Message Personalization
- Alternate Tag Capability
- Campaign Scheduling
- Campaign ROI Reporting
- Coupon & Cross-selling
- Customizable Online Lead Forms
- Referral/Promotion Code Tracking
- Campaign Tracking
- Lead Source Management
- E-mail Campaign Management
- Targeted Segment Creation by Purchase History
Customer Support Management
- Case Message Center
- Case by Product Tracking
- Priority Tracking
- Flexible Queue Management
- Case Assignment
- Online Self-Service
- Escalation and Notification
- Case Tracking by Products & Services
- Online Customer Center
- Knowledge Base
- Billable Time Tracking by Case
Partner Relationship Management
- Order Entry
- Partner Activity Reporting
- View Customer Cases
- Joint Lead Management
- Real-time inventory access
- Promotional Discounts
- Marketing Campaigns
- Publishing
Productivity Tool
- Group Calendaring
- Import/Export of Records
- Outlook and Palm Sync
- Anytime/anywhere Web Access
- Executive Dashboard and Key Indicators
- Custom Records
- Customizable Reporting
- File Cabinet
- Reminders
Customization
- Click Not Code
- Configuration
- User Privileges
- Real-time Dashboards
- Custom Records/Tables
- Terminology
- Custom Code
- Customer Fields
- Customer Saved Searches
- Drop Down List
- Forms
- Customizable Roles
- Customizable Dashboards
- Web Site Developer's Kit
Inventory
- Specific Costing
- Item Kits
- Item Images
- Pricing Rules
- Audit Trail for Inventory Adjustments
- Replenishment Warnings
- Multi-location
- Kits, Assemblies
- Price Levels per item
- Preferred vendor records
- Serialized Inventory
- Inventory Matrix Items
- Reorder Point Tracking, Notification
- Physical Inventory
Purchasing
- Back Orders
- Purchase History
- Purchase Request Tracking
- Approval Routing
- Partial Receipt Tracking
- Requisitions
- Purchase Orders
- Receiving
- Accounts Payable
Order Fulfillment
- Multiple Ship To
- Multiple Bill To
- Sub-Customer Tracking
- Discount Calculation
- Sales Taxes
- Bulk Order Approval
- Handles Partial Shipments
- Back Orders
- Order Tracking for Customers
- Quote/Estimate
- Order Processing
- Available to Promise
- Pricing & Discounts
- Sales Tax
- Credit Card Authorization
- Pick/Pack/Ship
- Drop Shipments
- UPS Shipping Integration
- Returns
Customer / Vendor Center
- Order History
- Track Shipments
- Return Orders
- Update Profile
- Pay Invoices
- Online Self-Service
General
- Account Software Interface
- CSV Import/Export
- Always On Audit Trail
- User Privileges
- Data Exports
- Comprehensive Online Help
- Printed Documentation
- Multi-User Options
- Free Accountant Access
- Company Consolidation
Ecommerce
Web Store
- Special Pricing
- Customer Specific Pricing
- Inventory Integration
- Subscription & Periodic Billing
- Mass Price Updating
- Coupon Processing
- Credit Card Processing online
- Cross-selling
- Shopping Cart
- Custom Check-out Forms
- Document Sales
- Order Confirmation
- Multiple Shipping
- Tax Calculations
- Campaign Code Capture
- Promotional URLs
Web Site
- Website hosting
- Domain Name
- Meta Tag Support
- Publish Dynamic List
- Advanced Site Building
- Online Forms
Customer Management
- Customer Self-Service
- Knowledge Base Access
- Customer Bill Pay
- Order initiated customer e-mails
- Customer transaction history
Web Store Developer's Kit
- Shopping Cart & Product
- Integration
- Password-protected customer center
- Transfer data via XML
- Online capture forms for leads, customer info, cases
- Complete HTML customization of online forms
- E-mail notification on online lead capture
- Automatic online lead routing rules/workflow
Reporting
- Real-time Dashboards
- 100 standard reports
- Customizable Reports
- Saved Searches
- Report Export Capabilities
- Advanced Analytics Capabilities
- Key Business Indicator Snap Shots
Our solution Benefits to Alliance Partner
Our solution Benefits to Customers
- We provide the platform for a profitable e-commerce business
- Displays product information in a speedy fashion
- Increases the variety of products your company can offer your clients
- Reduces administrative and transaction costs
- Increases efficiencies by automating the order taking process
- Update your website in plain English according to the growth and development of your company
- Marketing Automation to acquire and retain customers
- Increases clients' satisfaction through personalized dynamic content
Our solution Benefits to Consumers
- Access to your product catalog, existing products, services and availability
- Personalized, individual education and information
- Fast order processing and prompt delivery of products
- Access to updated information on products and promotions
- Secure transactions
- Dynamic content management for personalized content for users
- Customer site access management
- SSL encryption to ensure highest levels of security
- Multiple layers of authentication: user, marketing, administration and management
- Multiple payment forms supported including credit cards, cash and purchase orders
Our solution Benefits to partners (vendors?)
- Availability of information and orders 24 x 7 x 365
- Structured development of an e-business strategy
- Automation of order taking, reducing cost and errors
- Enables rapid expansion of sales into new markets
- Products catalog development online
- Multiple sales channels and other e-business solutions integration
- Consolidation of business order workflow
- Solution expansion according to growth and development of your business
- Increase customer satisfaction
- Quick dissemination of customer information: pricing, specials, etc.
- Sales management and channels acquisition in a single platform
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